Mon-Sat from 12:00 to 20:00


The guarantee on all watches purchased at the Watch Exchange is 1 year.

The guarantee does not apply to:

  • Products that show signs of incorrect operation: traces of shocks and mechanical damages: dents, nicks, rebound hands, risks, numerals, missing or deformed crown of the watch, etc.; traces of unauthorized opening or attempted repair by unauthorized service centers.
  • Damage (internal and external) caused by any mechanical impact, shock or vibration, external force applied to parts of the product, broken or falling out glass, cracks, chips, scratches, scuffing of surfaces, deformation of materials and parts, breaking or bending of the axis of the crown cap, tearing of the bracelet lugs, etc.
  • Water damage to the product as a result of incorrect use. A watch marked "Water resistance" is not designed for swimming. Do not operate the crown or buttons of a watch while it is in water (except for a special diver's watch labeled "Diver's").
  • Damage to the calendar mechanism due to the user turning the hands between 10.00 p.m. and 4.00 a.m. (when the automatic date and day change mechanism is activated).
  • Damage caused by penetration of foreign bodies, substances or insects inside the product.
  • Damage caused by contact with caustic chemicals or solvents.


Additional guarantee for 1 year (12 months) - 50$.

The additional guarantee includes the following scheduled services:

  • Diagnostics of the watch, checking for accuracy
  • Power element change
  • Watertightness test

Additional guarantee for 2 years (24 months) - 70$.

The additional guarantee includes the following scheduled services:

  • Diagnostics of the watch, check on the accuracy of the mechanism
  • Cell replacement
  • Watertightness test and gaskets replacement.

Also to the extended guarantee you can add the VIP privilege, which includes:

  • Polishing of the watch case and bracelet/belt (every 2 years at most)
  • Replacement of the strap/bracelet (not included/purchased separately)

Price of VIP privilege for 2 years (24 months) - 120$.

Часовая Биржа Контакты:
Адрес: Пресненская наб. 8c1 Москва,
Телефон:+7 (495) 156-33-67, Электронная почта:
Sheikh Mohammed bin Rashid Blvd - Downtown Dubai - Dubai, 51st floor of Burj Khalifa, Penthouse boutique